How to contact VDEL Technical Support

When calling or submitting an issue to VDEL technical support about a particular service, please have the following information ready:

• The machine type/model
• Company name
• Contact name
• Preferred means of contact (voice or email)
• Telephone number where you can be reached if request is voice
• Related product and version information
• Detailed description of the issue
• Severity of the issue in relationship to the impact of it affecting your business needs

Submit via web

Prior to submitting issues via the Web you will need the same information as if you were placing an issue by telephone.

This capability allows you to put all the pertinent information about your problem into the ticket via the Internet without having to wait for someone to call you back. This should save you time and help with problem resolution time and ensure accuracy in error and debugging messages.