One of the main reasons that customers choose in Red Hat is the high quality of service support. The deep knowledge of current Red Hat technical support issues of allows them to solve the most complex problems extremely fast.
Technical support centres are open throughout the world. Red Hat technical support in Russia and the CIS is delivered in Russian.
Red Hat is the market leader in Linux and has partnership agreements with major suppliers of equipment, such as IBM, HP, Dell, Intell, AMD, EMC, and with companies that are independent software vendors - IBM, Oracle, Bea and many others.
Red Hat Global Support Services Achievements
- to date has fixed over 500000 customer service and support problems;
- service area includes more than 1.2 million systems;
- Red Hat supports the largest enterprises worldwide. Red Hat customers include 8 of the world's 10 largest financial organizations
- Red Hat develops and supports a large amount of code open to all participants in the development of the Linux operating system;
- Red Hat global support team works around the world and around the clock 7 days a week
Red Hat has a carefully designed decision procedure for especially difficult issues that require special attention.
The team
Red Hat staff have the basic kernel, compilers, libraries and other critically important components at their fingertips. In the case of complex issues this helps support services developers quickly and directly identify the problematic component.
For critical problems the client development team and the support group will working round the clock until the issue is resolved or the severity of the problem has decreased. Constant contact is maintained with the client so that they can also monitor the status of the process and the degree of success achieved.