Enterprise Service Packs: Infrastructure Management

Solution for software-driven infrastructure

During the last decade, IT projects in large enterprises have become extremely complex, their budgets have grown  to astronomic heights, results have often got unpredictable, as well as final costs. Customers complain about lack of communication and vague resource planning. The reason for that is the rapidly changing world of IT‑related technologies. Service delivery processes are not standardized, solution providers are heavily underutilized, there is no time for proper planning. Therefore, based on many years of service delivery experience, we are successful on the market with services offered under different conditions. Conditions that are fair to our customers and ensure that the total costs will not overwhelm the project budgets.

Fair-approach Policy:

  1. Pay for the result – man-days are our responsibility

Our customers are never charged for extra time we need to deliver the service. It's our responsibility to deliver it on-time!

  1. Know what you get

The Service Packs are always properly defined and documented. Our engineers arrive on site well prepared, armed with high-level knowledge. They are repeatedly trained and accordingly certified. Their step-by-step check-lists and manuals will ensure service delivery in top quality and according to standards.

  1. Stay covered – we will always stand behind our work

We build our services on relationships. Our Service Packs come with options of supplementary personalized support services that include fast response times, various communication methods and case‑tracking capabilities.

Infrastructure Management

Probably the most significant strength of Linux platform has always been its flexibility. This operating system can naturally take a form of anything between lightweight, one-purpose system and robust, multi‑purpose platform. This characteristic sign of Linux can, on the other hand, turn daily operations into a nightmare, when proper management tools are not in place, in order to guard the organization's standards and processes. One of the typical indicators of such a situation is long time between business requirement and IT department's ability to deliver requested solution. Often, this is caused by the lack of centralization tools that would otherwise unify, standardize and automate common operations performed by infrastructure administrators, which would also result in increased security and efficiency.

Our Infrastructure Management Service Pack brings a solution! With the help of open source technologies, we will help you to move management tasks from consoles and command lines of individual systems to one centralized and transparent management tool. Your company policies and standards will become “naturally” implemented, long unexpected outages will shorten and the same amount of administrators will be able to manage a significantly higher number of systems.

Our existing customers report considerable improvement of important indicators like the mean time between failures and mean time to repair.

The systems will never turn into chaos. Our Infrastructure Management will ensure system consistency throughout the whole life-cycle of the systems.

How do we do it?

In the heart of our solution, there is a infrastructure orchestration solution which has already helped us to transform large Linux deployments into highly efficient data centers. With the help of the programmable modules, it helps to centrally manage configuration files, services, different OS characteristics, or combination of all of those! Actions are applied in predefined ordered transactions while making it possible to specify inter‑action dependencies. All of this can transparently happen across any number of environments, making it possible to quickly test and simulate changes on multi-platform bases. Our infrastructure management solution has developed much further beyond classical configuration management. It represents the future of Linux/Unix infrastructures management!

Impacts on IT

Think about the consequences which this approach to Linux/Unix management brings:

  1. Security – Security standards are to be followed naturally – they are implemented as simple modules. Systems can be audited against expected configurations. Also, it is a way to make the infrastructure ITIL compliant.
  2. Flexibility – our IT infrastructure management solution makes the logic independent from physical setup – it liberates from hardware dependency! The infrastructure model can be easily visualized. Our solution is multi-platform across any Unixes and any Linux distributions!
  3. Manageability – Consolidated environments managed with centralized tools can grow and shrink independently from the size of the administration teams. The increased amount of managed systems does not result in the necessity to increase the number of employees.